Customer Management Specialist

Abdi İbrahim İlaç Sanayi ve Ticaret A.Ş.

Abdi İbrahim, founded in 1912, has the largest product portfolio in the sector and is the largest employer in the Turkish pharmaceutical industry with 5.500 employees. Abdi İbrahim has been the leader of Turkey’s pharmaceutical industry since 2002 with its powerful vision. Today, Abdi İbrahim exports more than 70 countries. As a corporate citizen working towards creating a better world and a better future, adhering to its mission in the sector and to the requirements of societal priorities, Abdi İbrahim focuses on sustainability in all its business processes. Its vision for 2025 - apart from maintaining its status as a wholly local company - is to become "one of the top 100 pharmaceutical companies in the world.

• Bachelor degree in Chemical Engineering, Chemistry, Pharmacy or equivalent
• Minimum 3 years of experience in Pharmaceutical Industry
• Demonstrated competence in Project, Customer and Account Management through education or experience
• Strong communication and negotiation skills,
• Ability to prioritize and handle multiple tasks,
• Effective planning and organizational skills with a result oriented approach,
• Analytical thinking, critical reasoning ability,
• Experience in Manufacturing, Validation and Quality are asset
• Process and understanding of business needs and ability to switch them into actions to meet timelines.
• Proven ability to work with different groups (both cross functional & cross organizational)
• Fluent and advanced in English,
• Proficient in MS Office applications,

JOB DESCRIPTION

• Define and execute strategies and plans for the Customers in line with business requirements.
• Ensure achievement of agreed Customer KPIs
• Implement, follow up and update Customer plans and requirements
• Evaluate the products /technologies in order to define the capabilities and improvements
• Develops project and improvement scopes and objectives, involves all relevant technical, analytical and procurement activities and ensures technical feasibility.
• Preparing project timelines / develop a detailed project plan to track progress
• Coordinate internal resources and third parties/vendors for the flawless execution of product lifecycle
• Ensure that all projects are delivered on-time, within scope and within budget
• Ensure resource availability and allocation
• Manage the relationship with customer and all stakeholders