Customer Relations Specialist

Adamar Dış Ticaret Ve Denizcilik Hizmetleri San.

Adamar International Ship Supply was founded in 2003/İzmir; is the leader of ship supply sector, and offers professional services to vessels calling at all Ports & Straits of Turkey with four branch offices located in İzmir/Aliağa, İstanbul/Tuzla, Kocaeli/Dilovası, Mersin/Akdeniz.

We are looking for a 'Customer Relations Specialist’ and offer you the chance to become a member of our excellent team in our office located in İzmir/Aliağa.

General Qualifications

·        Excellent command of both written and spoken English

·        Ability to use MS Office software fluently (Word, Excel, Powerpoint etc.)

·        Good follow-up skills, strong organizational and coordination skills

·        Ability to build relationships in a multi-cultural environment

·        Ability to build and maintain positive relationships and work in a team-orientated environment

·        Candidates who are knowledgeable about export / import procedures and customs regulations are preferre

·        Strong analytical and problem solving skills

Job Description

·        Establishing and assuring excellent business relations with the customers

·        Grow the business share of existing customers

·        Follow-up & respond to incoming email/phone enquiries from customers; send the quotations

·        Liaise with customers to check the progress of existing offers & negotiate with them to get the purchase orders

·        Inform the customer about their order delivery outcome

·        Investigate and resolve the queries/feedback from customers

·        Following up the domestic or international procurement and delivery process of incoming orders, informing the relevant customers

·        Act as a contact point (bridge) between customers & other departments of the company

·        Giving information about our services to potential customers and carrying out new studies to reach new customers,

·        To follow developments and trends on market

·        Prepare all required analysis and reports about sales