Training Supervisor

Address Istanbul

ABOUT THE COMPANY

 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline 'Where Life Happens', Address offers its guests opportunities to celebrate life and its most cherished moments. It's the ultimate Address.

JOB DESCRIPTION

• Plan and schedule the facilitation of a minimum of two 25-hour training sessions per month
• Manage online training platform Address Istanbul Academy
• Continuously improve and provide solutions to increase the effectiveness of our training program
• Establish and maintain contacts with employment sources
• Create and prepare reports on training activities and results
• Monitoring employee attendance and productivity levels to ensure they are meeting company standards
• Training new employees on proper work procedures and safety measures
• Providing guidance and support to subordinates to help them improve their performance
• Conducting exit interviews with departing employees to gather feedback about workplace culture and needs for future employee training
• Establishing and enforcing workplace policies and procedures such as dress codes and timekeeping procedures
• Conducting performance reviews with subordinates to review performance and identify areas for improvement
• Supervise all Address Istanbul learning & development initiatives
• Conducting end-to-end training needs analysis in line with the training budget
• Follow the market and innovations about training in lie with the company needs
• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with functional managers
• Development of talent management projects
• Preparation of strategic training-development plans to increase guest satisfaction scores
• Developing projects for the development of young talents
• Developing and implementing training-development programs for manager development
• Preparing position based "On The Job" training plans in all departments and activating the project

QUALIFICATIONS

• Bachelor’s degree in HR, Education, Business Administration, or any related field
• Minimum 3 years of experience in a training role (preferably in Hospitality industry)  
• Knowledge of various training methods and learning theories
•  Good command of written and spoken English
• Excellent command of MS Excel, PowerPoint, Word and other systems that can contribute to training process
• Proficiency in a relevant learning management system
• Exceptional problem-solving and analytical skills
• Excellent interpersonal and communication skills
• Certifications in training management are a plus
• Self-motivated, reliable and well organized
• Friendly and approachable
• Comfortable and able to speak in front of groups of people
• In-depth knowledge of staff learning and assessment protocol.
• To provide new hire and incumbent development through utilizing adult learning methodologies and practices, facilitation of lectures, webinars, hands-on and web-based training, through supervised on-the-job training
• To follow up trends, methods and learning strategies  to incorporate into the business.