Customer Support Engineer

Amadeus IT Services Turkey

About Amadeus

At Amadeus we’re powering better journeys through travel technology, creating the new and unexpected in the world of travel. And so can you!

We’re a global team of over 16,000 professionals of 149 nationalities, working across 190 countries. Join us to add your voice to our diverse mix for better discussions, decisions and outcomes for everyone.

Be innovative. Be impactful. Be Amadeus.

Summary of the Role:

 As a Customer Support Engineer, part of our worldwide group dedicated to support, you will be responsible for recovering functional and technical incidents and requests. Your product expertise will be used to enhance team member skills and knowledge and improve the knowledge solutions database, allowing our customers to faster resolve their issues.
 

In this role, you’ll find a chance to:

·        In this role, you’ll be the single point of contact for several of our 125+ implemented Airlines to answer their questions on Amadeus Product and Solutions like Amadeus Loyalty products.

·        You’ll find chance to provide expert guidance to our Airlines customers and construct a trust relationship with them.

·        As a Customer Support Engineer, part of our worldwide 300 people group dedicated to support, you’ll investigate and resolve functional and technical incidents and requests or escalate them to resolver teams all around the world.

·        You will also participate in Service Design meetings, where you’ll contribute to improvement suggestions for Amadeus products and solutions as well as to the input for the construction of the associated support service offerings.

About the ideal candidate:

To succeed in this position, Customer Support Engineer role requires you to have relevant experience in the following areas;

·        Minimum 2 years’ of revelant experience 

·        Understanding of the travel business

·        Strong written and verbal communications, teamwork, and problem-solving skills

·        Ability to interact and communicate successfully with business partners and technology teams

·        Having a customer centric approach

·        University degree preferred

·        ITIL Foundation Certification is a plus

What Can We Offer You:

·        A competitive salary and an extensive range of benefits including bonus, health insurance, pension and share match plan

·        International Working Environment

·        Impact millions of travelers from all around the globe

·        Being part of the R&D business unit and global engineering community

·        Opportunities to innovate

·        Learning opportunities

Application Process:

The application process takes a few minutes to complete. If your profile matches what we’re looking for , one of our recruiters will contact you and organize a short phone interview.

Are you the One we’re looking for? Join us to Power better journeys through travel technology!