Field Service Engineer

ATLAS COPCO MAKİNALARI İMALAT A.Ş.

• Gather all necessary information for QCM cases and transfer to related Service Supervisor
• To make installations according to easy start check list given by service supervisor and deliver a system working properly. If he/she observes any deficiencies/improvement suggestions during the installation phase he/she shall share this through a report. Further, he/she will share this report with the service supervisor and the relevant sales unit
• To escalate the cases which he/she can not solve in his/her own competence to manager.
• To make planned visits to customers under service contract as requested by his/her own manager
• To make troubleshoot and perform preventive maintenance in accordance with the instructions given to him/her
• In case there is crowfoot, extension or a special socket to be assembled to the tool, make necessary changes on Tool Parameter file and make installation of file accordingly.
• If result scan product is included with easy start, collecting data at mass production phase and extracting a report for tightening program optimization after installation completed. Submit report to the customer, implement following customer approval.
• If result scan product is not included with easy start, test tightening program on a sample customer product and verify. Get customer approval accordingly.
• After installation, check all sensors such as angle encoder, transducer etc to confirm that it is a problem-free tool with all used, and also unused features at installation phase (could be required to use at mass production phase)
• In case the work is done on the field, prepare a Work Order or Service Report for the findings and results. Submit that report to Service Customer Support responsible for reporting
• To share the knowledge and experiences gained with global local trainings with colleagues by organizing internal trainings
• To provide information received from the field to his/her manager
• Customer delivery of original spare parts delivered to him/her for maintenance and troubleshooting and to perform the assembly of those parts. To deliver the goods in a working condition together with the delivery report to the responsible person in the customer
• To deliver customer requests to related functions via Customer Request Form
• Carefully using any tools that are delivered to him/her to perform his/her work and to use those who are in danger of using work safety according to the instructions"
• To perform the permanent and/or specific duties given to him/her by his/her superiors within the scope of the relevant legislation and company procedures
• Actively seek customer feedback to drive customer satisfaction and deliver value to the customer.

What we expect of you?

• University degree in engineering
• PC skills (Ms Office)
• Good command of Turkish and English both in speaking & writing
• B Driving Licence
• No military obligation for male employees
• Customer focused and able to create customer centric solutions
• Know How in pneumatic, mechanical, electric and electronic components
• Extensive knowledge of manufacturing, production methods and industry trends; knowledge of automotive industry will be a plus
• Support and act together with cross functions in customer communication

What you can expect from us?

We’re TOPFLIGHT people. By this we mean people with passion and commitment who are collaborative,open minded,resourceful,entrepreneurial and create lasting results

We respect the diversity and inclusion of our employees and we provide an equal opportunity to all qualified applicants

• Keep commitment to customer
• Strong interpersonal and communication skill, good teamwork spirit, self-motive, goal-oriented and energetic.
• High ability to work in teams
• Analytical approach to problem solving capability, ownership, never give-up attitude
• Ability to plan & prioritize own work efficiently and work under pressure
• Drive better customer satisfaction