Customer Solution Partner

BOSCH SAN.TİC.A.Ş.

QUALIFICATIONS AND JOB DESCRIPTION

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology  –with us, you will have the chance to improve quality of life all across the globe.           

Welcome to Bosch.

Job Description

This position will do the sales planning for diesel and test equipment (45% of Turnover) , improve the customer service level for this product groups and deep dive to decrease the CBL.

• Regular and systematic follow-up of customer backlogs and the main root causes behind it.
• Detecting improvements gaps in order management and invoicing processes.
• Ensuring the company regulations are completely fulfilled in customer supply chain processes with monthly regular analyzes
• Proactively suggesting solutions for customer service requirements
• Driving logistic solution implementation and initial solution adoption
• Implementing best practices and business processes in Automotive Aftermarket logistic
• Collaborate with Services and Partners to help accelerate
• Orchestrate success system resources to accomplish customer's desired outcomes
• Proactively addressing improvement opportunities
• Providing customer advocacy and acts as voice of the customer providing a feedback loop into stakeholders
• Monitoring and driving KPI's including root cause analysis and solutions

Qualifications

• 5+ years experience in a senior customer facing role
• Bachelor's degree in engineering
• Very good command of English, written and spoken
• Knowledge of SAP, Power BI
• Preferably have knowledge of SQL/RPA/Data Mining
• Experience working with current technologies
• Self-motivated problem solver who thrives in a dynamic and customer-focused environment
• Strong organizational and troubleshooting skills with attention to detail
• Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
• Strong statistical knowledge and have analytical approach
•  Able to learn new tools and software quickly