Shopping Mall Manager

Canpark Alışveriş Merkezi

At CanPark, we relate our success directly to the strength of our management team. To continue operating at our high standards, we’re seeking a general manager who’s a born leader. This person should have experience in overseeing business operations as well as human resources, finance, and communications. The ideal candidate will be an expert communicator who has a strong ability to delegate responsibility and collaborate across a range of departments. Ultimately, the general manager should be driven by a desire to lead our business to maximum productivity, profitability and efficiency.

OBJECTIVES OF THIS ROLE

•  Develop strategic plan for optimized productivity
• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes
• Adhere to company standards for excellence and quality
• Seek out opportunities for expansion and growth by developing and maintaining key tenant relationship
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

GENERAL QUALIFICATIONS

•     Graduate degree in either business management, business commerce, marketing, retail management and/or retail real-estate
•      Minimum 5-10 years of experience in managing shopping malls,
•      Fluency in formal written and spoken English
•      Retail/Shopping Mall Business
•      Property Management
•      People Management,
•      Marketing and Finance
•      Conflict management skills
•      Sound working knowledge of computer software applications
•      A good team player with strong analytical skills
•      Strong interpersonal and communication skills
•      Preferably completed military service for male candidates.

REQUIRED SKILLS AND QUALIFICATIONS

•      Proven success in a managerial role
•      Strong decision-making ability
•      Excellent communication, collaboration, and delegation skills
•      Proven ability to develop and achieve financial plans
•      Ability to motivate and lead employees, and hold them accountable
•      Strong working knowledge of operational procedures

PREFERRED SKILLS AND QUALIFICATIONS

•    Bachelor’s degree (or equivalent) in business management or related field like engineering or law
•       Experience in conducting performance evaluations
•       Working knowledge of human-resources processes

JOB PURPOSE:

Coordinate and manage overall shopping mall business including operations, profitability, team management, tenant management, contractor services and marketing and promotional activity.

Ensuring smooth functioning of the shopping mall, facilitating good environment for retailers business and pleasant shopping environment for customers.

JOB DESCRIPTION

• Manage overall shopping mall function including areas of property management, mall facilities and services, tenant management, leasing support, marketing & promotions
• Manage mall team to oversee daily operations, all contract staff works incl. maintenance, security & cleaning, mall administration and customer service
• Ensure mall operating policies and procedures are duly followed by the tenants, service
• Providers, contractors, etc. incl. Occupational Health & Safety standards
• Prepare annual operating budget for shopping mall to be reviewed and approved by higher management.
• Ensure business functioning within budgeted costs and above targeted revenues
• Prepare and manage capital expenditures for mall as per approved budget
• Manage profitability of overall mall business by maximizing revenue opportunities and reducing operating cost
• Manage tenant relations through periodic meetings. Receive complaints, suggestions
• and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation
• Prepare and maintain service-delivery contracts with service-level standards for all suppliers and contractors to ensure excellent customer and retailer service levels
• Perform periodic mall audits, customer surveys, trade area analysis to maintain current understanding of customer shopping habits, change in preferences, etc.
• Handle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation
• Ensure professional development for mall team delivering high performance
• Ensure overall safety and pleasant shopping environment for customers and thriving business ambiance for retail tenants
• Able to be trusted with confidential and sensitive company information
• Performs other tasks as assigned