Concierge Agent

D Maris Bay

Doğuş Hospitality Group operates in the D Hotelier, Travel Management / MICE (ANTUR), Food & Beverage (d.ream) and Retail industries.

D-Hotels and Resorts are pioneer in the sector with its owned and operated hotels serving to international standards. Strengthening its position with global cooperations, the Group continues to create value for Turkey.

We as D Maris Bay; feel responsible and committed to create a working environment that is challenging, satisfying and fun, so we can retain and motivate excellent people during their long term careers with D Maris Bay.

We are looking for an Concierge Agent who must have;

• Impeccable personal presentation with good communication skills
• Energy and enthusiasm with an eye for detail
• Calm, courteous and discreet
• A passion for delivering exceptional levels of guest service
• Great grooming standards

JOB DESCRIPTION

• Stay current on all hotel services as well as VIP requirements and special events
• Promoting the hotel outlets, including the yachts and transfer possibilities
• Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity.
• Project a professional manner with an emphasis on hospitality and guest service
• Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through guest recognition and prompt cordial attention
• Attend to special requests by guests
• Coordinate with Concierge, Butler Services and Sales for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations
• Make dining and other reservations for patrons, and obtain tickets for events.
•  Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
• Promote Inter-Hotel sales and in-house facilities
•  Make travel arrangements for sightseeing and other tours.
•  Perform office duties on a temporary basis when needed.
• Ensuring that the guests of the hotel are well attended to and satisfied during their stay.
• Taking necessary actions, within limitations, to exceed the guest’s expectations.
• Complying and following up on all shared guests’ requests.
• Handling challenges with motivation and providing suitable options of solutions.
• Execute and complete required preparations of all guests’ arrivals and departures in advance.
• Carry out accurate re-search on all arriving guests.
• Accurately process and share guests’ observations.
• Organizing and preparation of guests’ special occasions.
• Providing personal assistance services to esteemed guests during their stay.