Front Office Manager

D Maris Bay

QUALIFICATIONS AND JOB DESCRIPTION

QUALIFICATIONS AND JOB DESCRIPTION

We as D Maris Bay; feel responsible and committed to create a working environment that is challenging, satisfying and fun, so we can retain and motivate excellent people during their long term careers with D Maris Bay.

We are looking for a qualified “Front Office Manager” for D Maris Bay.

The ideal candidate should have:

• Relevant degree from an university in Hospitality & Tourism or Business Administration,
• Very good knowledge of the English language is mandatory – Further languages are preferable,
• Advanced MS Office skills,
• Good command of Opera program,
• Excellent leadership skills, inter-personal and communication skills
• Result and solution oriented management style,
• Strong organizational and time management skills,
• Advance level of team work and communication competencies.

JOB DESCRIPTION

• Coordinate and ensure the smooth operation of the Front Office.
• Coordinate employee through hiring, training, evaluation and delegation of duties as necessary.
• Administers verbal and written disciplinary actions to subordinates to violate established company policies and procedures.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
• Ensure that all personnel are kept well informed of department objectives and policies.
• Conduct daily operational meetings.
• It carries out all financial liabilities which the law brought into force and enforces them.
• Attend to Guests’ enquiries, requests, complaints and compliments.
• Create and execute innovative Front office strategies that will drive the hotel to exceed guest satisfaction and revenues.
• Provide Leadership / Mentoring to Front Office team members.
• Work closely with department managers and supervisors to develop them both personally and professionally.