Order Taker

D Maris Bay

Doğuş Hospitality Group operates in the D-Hotelier, Travel Management / MICE (ANTUR), Food & Beverage (d.ream) and Retail industries.

D-Hotels and Resorts are pioneer in the sector with its owned and operated hotels serving to international standards. Strengthening its position with global cooperation's, the Group continues to create value for Turkey.

We as D Maris Bay; feel responsible and committed to create a working environment that is challenging, satisfying and fun, so we can retain and motivate excellent people during their long term careers with D Maris Bay.

We are looking for an Order Taker who must have;

• Impeccable personal presentation with good communication skills
• A passion for delivering exceptional levels of guest service
• Great grooming standards
• Reading, writing and oral proficiency in the English and Turkish languages. 
• Demonstrates a high standard of verbal communication, social skills and up-selling skills.
• Have the ability to handle multiple tasks at one time.
• Have full knowledge of all menu items, garnishes, contents and preparation methods and beverage lists.
• Coordinates preparation and delivery of orders with kitchen and room service servers.
• Coordinate amenity delivery

QUALIFICATIONS AND JOB DESCRIPTION

• Consistently offer professional, friendly and engaging service
• Takes orders on the phone, using the guest's name at all times, and following proper telephone etiquette.
• Uses suggestive selling techniques to increase check average.
• Assist guests regarding menu items in an informative and helpful way
• Establish dietary requirements and make recommendation to meet them
• Record guest orders accurately and efficiently while honoring all special requests
• Giving order repeat before finalizing requests from guests.
• Learning about allergen status of the guests  and making suggestions accordingly.