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Job Type

Full-Time

Years of Experience

5 - 7 years of experience

Department

Technology

Technology

Application Count

0-50 application

Job Type

Full-Time

Years of Experience

5 - 7 years of experience

Application Count

0-50 application

Department

Technology

QUALIFICATIONS AND JOB DESCRIPTION

Job Objectives:

Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.


Required qualifications:

• Previous working experience as an IT Help Desk Technician for 5 years

• BA in IT, Computer Science or similar relevant field

• In-depth knowledge of computer systems and mobile devices

• Hands on experience with diagnosing and resolving basic technical issues

• Excellent communication and interpersonal skills

• Customer-oriented and patient

Nice to haves:

[Education, Experience, Skills & Characteristics]

• Related Microsoft Certification

• Related Cisco Certification

• Configuring software and hardware

• Information systems

• Installing upgrades

• Network fundamentals

• Troubleshooting and repair

• Customer service

• Communication

• Spyware

• Voip

Required Competencies

[Knowledge, Skills and abilities required for this position]

• oral and written communication skills

• learning skills

• customer service orientation

• problem analysis

• problem-solving

• adaptability

• team interaction

• planning and organizing

• attention to detail

• stress tolerance

Required Trainings

Preferred Candidate

Bachelor’s(Graduate)
Class B

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