Guest Experience Supervisor

Kazancı Holding

Mirada Hotels & Resorts is expanding its “Life Style” service concept with the global power of Kazancı Holding to create a new experience in the world of tourism.

Mirada Exclusive Bodrum is waiting for people who are inspiring, happy to come to work, proactive, sociable and have strong human relations and smiling faces.

We invite you to join us in 2023!

• Minimum 3 years working experience in the luxury hotel environment.
• Good English verbal and writing skills
• Proven work experience as a Guest Experience Supervisor or similar role,
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Promptly address guests’ requests, like in-room dining
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Promote all hotel amenities, conveniences and programs offered
• Recommend local tourist spots, including places to dine, shop and sightsee
• Prior experience in a pre-opening luxury hotel environment (Preferably)