Director Of Spa & Wellness

Mandarin Oriental Bodrum

Duties and Responsibilities

It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Spa, Fitness and Spa Pool operation as well as the outsourced Hairdressing & Kids Club operations

The Director of Spa & Wellness is responsible for, but not limited to the overall Spa, Fitness and Spa Pool operation as well as the outsourced Hairdressing & Kids Club operations.

Providing support to new properties in development by reviewing or contributing to spa concept briefs and architectural plans with an eye towards operational success within the context of regional competition and demographics, recruitment and on-boarding of spa colleagues, and providing pre-opening support and training.

Responsible for re-forecasting of the budget as and when is necessary

Responsible for the financial performance of the spa and related departments

Responsible for the compilation of the Spa monthly profit and loss account and statistics

Regular review of Therapist schedules, Therapists and Treatment Room Utilization in order to maximize yield potential of the Spa

Setting achievable goals for spa colleagues, to include both treatment and retail goals

Responsible for the development of Marketing Strategies for the Spa and fitness department

Responsible for the development of the Yearly Event Calendar

Ensure regular market research/studies are being conducted to understand the market trends within Bodrum and Internationally

Perform annual performance reviews encouraging and coaching the development of all the colleagues in the Spa Division

Oversee the recruitment, induction, training development, appraisal and discipline of all spa colleagues.

Will be responsible for timely documentation and the discipline of the staff members in accordance with progressive discipline procedures outlined in the Human Resources policy & procedure guide

Interview prospective candidates for various positions in the Spa by following strict guidelines and criteria set up by Human Resources

Ensure that SOP’s are continuously updated for all spa colleagues

Regular review of treatments and SOPs.

Responsible for maintaining the high standard of treatment, service and attention to detail within the spa

Meet with all new Heads of Departments by providing a tour of the spa and explain the philosophy and culture of the Spa.

Requirements

Highly motivated to learn, grow and continue pursuing a career within the spa division, and ready for greater challenges.

A Personal Development Plan is in place with a career objective and pathway identified.

A proven ability to balance managing projects beyond their own operation while maintaining excellent performance in their home spa.

Excellent communication skills in all aspects: verbal, written and non-verbal

Fluent in Turkish and English. Additional languages would be beneficial

Professional and appropriate business appearance and presentation

Approachable, open-minded and fair