Residences Concierge

Mandarin Oriental Bodrum

QUALIFICATIONS AND JOB DESCRIPTION

Duties and Responsibilities

Respond to Resident needs and requests as directed.
Act as a guide when Residents or guests ask for direction and physically assist them to their destination within the residences or hotel.
Arrange tickets for theatre, sporting events and local attractions, make and confirm dining reservations when requested and log information.
Demonstrate firsthand knowledge of the recommendations with thorough research.
Update Residential information, unit owners, and apartments for contact purposes and preferences on a weekly basis.
Maintain a daily sheet (via GoConcierge) of all requests, reservations and confirmations for residents. 
Check daily to make sure that resident requests have been fulfilled and completed.
Assist in the coordination of all in-house residential services to include package and newspaper delivery, dog walking, car washing/detailing, message taking, plant watering, etc.
Coordinate and provide residential unit access, as directed.
Assist with monthly departmental meetings
Understand the life safety and emergency response facilities (FLHSS) and procedures; ensure that all colleagues are familiar with these procedures and be able to provide guidance for all in case of emergencies.
Report all suspicious persons or activities and hazardous or unsafe conditions to the management immediately.
Prepare welcoming F&B amenities, which will be served for our Resident Owner in the Admin Building.

Requirements

Two years luxury hotel concierge experience.
Excellent overall communication skills both written and verbal in the English language.
Able to multi-task and remain composed at all times.
Able to work well in a team environment
Able to stand for extended periods of time.
Must be professional and possess excellent presentation, communication, organization and effective time-management skills.
Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, shows and attractions in the area around Bodrum.
Flexible schedules and hours, willingness to work on weekends & holidays is required.
Professional appearance and demeanor.