Reservations Clerk

Mandarin Oriental Bosphorus İstanbul

We are looking for Reservation Clerk to join our Hakkasan restaurant team, one of the world-renowned representatives of Cantonese cuisine, located in Mandarin Oriental, İstanbul.

Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro-actively suggested

Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained

Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices

Promote seasonal packages and current promotions to our guests

Ensure all other administrative duties are completed to Hakkasan İstanbul Standard Operating Procedures for the Reservations Department

Ensure an excellent working relationship with all colleagues within the restaurant

Assist the Guest Relations Manager and Reservation Manager

Requirements

Degree or Diploma in Hospitality Management or relevant education.

Minimum 2 years working experience in the luxury hotel industry; international experience preferred.

Knowledge of travel trade accounts.

Proficient in written and spoken English and Turkish.

Excellent presentation and communication skills.

Ability to work under pressure.

Strong leadership skills and ability to develop and motivate his/her team.

Outgoing and enthusiastic personality.

Possess high degree of stamina, agility, and flexibility.