Guest Relations Executive

Mar Yapı Turizm İnşaat San ve Tic AŞ.

The leading property projects bearing Mar Yapı’s signature with a perfectionist approach won awards at international competitions such as Cityscape, WAF, MIPIM Architectural Review. Mar Yapı which offers affordable luxury to its investors with an environmental consciousness and modern approach, placed its signature on Divan Residence at G Plus, G Marin Managed by Divan, G Yoo Inspired by Starck, Divan Residence at G Tower and G Rotana project and displayed the elegant, functional and distinguished examples of modern architecture. Mar Yapı which affirmed its quality with international collaborations and which offers high returns and lucrative investments continues to develop new projects which add value to its region and investors.

LUXURY AND ELEGANCE A BLENDING CULTURE: WANDA VISTA ISTANBUL

"Guest Relations Executive"

QUALIFICATIONS

• University degree preferably from Tourism related departments
• Positive attitude and good communication skills
• Excellent written and verbal communication skills in English
• Ability to work on your own and as part of a team
• Computer skills including Excel, Internet, Outlook, 
• Eager to learn and develop themselves, flexible to work in a busy operation
• Excellent guest relations, selling skills and communication skills
• Working effectively and accurately in a fast-paced environment
• Taking responsibilities and making good decisions 

JOB DESCRIPTION

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary