In Room Dining Supervisor

SUNSET HOSPİTALİTY OTELCİLİK TURİZM VE TİCARET ANONİM ŞİRKETİ

Sunset Hospitality Group has become a leading hospitality management group with a global presence across 16 countries with over 31 brands. METT Social Living is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveler of today looking for an ideal place to celebrate life.

Now, we are hiring In Room Dining Supervisors to join us in Bodrum.

Core Activities

• Assist to Operation Manager and supervise the day-to-day operations,
• Initiate training for every position to enhance the consistency in service and standards
• Provide direction and support to all IRD colleagues at any time, particularly during the operational hours
• Follow side duty schedule and assure all tasks are always completed in a timely manner
• Assure the back and front of house areas in the outlet are clean and tidy at all times
• Constantly identify areas for improvement in service and food and beverage quality
• Managing IRD staff's work schedules
• Monitoring inventory and ensuring that all food supplies and other essentials are adequately stocked
• Resolving guest complaints in a professional manner
• Uses all available on the job training tools for employees

Competencies

• BA Degree in Hospitality from a reputable university
• Minimum 3 years operational experience in 5* Hotel or Resort
• Excellent communication skills
• Excellent interpersonal and organizational skills
• Fluency in English and Turkish
• Self-motivated, high energy level
• Multi-tasking, resolving conflict
• Computer skills including Microsoft Office
• Guest service oriented, fostering teamwork, and giving feedback