AFME & CIS Sales Operations Specialist (New Grad)

Prometeon Turkey Endüstriyel ve Ticari Lastikler A.Ş.

Promoteon Tyre Group is looking for an AFME & CIS Sales Operations Senior Specialist to join the Marketing team in Turkey company of the Group based in İstanbul. The workplace will be mainly in İstanbul with a hybrid working model.

The candidate will support the team in Africa, the Middle East, GCC, and CIS area.

Qualifications

• Bachelor’s Degree in Business Administration, Engineering, Foreign Trade, or related industry preferred
• New Graduate or max 2 years of experience in sales support or customer service
• Excellent communication skills (writing&speaking) in English (Second language is an asset, preferably French)
• Proficiency in MS Office applications
• Strong verbal and communication skills
• Ability to manage multiple tasks and balance priorities

Job Description

• Managing customers' order-to-delivery operations ( i.e receive the customer orders via phone calls, emails, and process through SAP, act as a liaison between the customer and PTG logistic execution to ensure orders are being shipped as per customer requirements)
• Being responsible for processing customer orders and requests, following up the process through related reports and SAP
• Working closely with Sales Team, Pricing, Finance, and Shipment Planning Dept.s regarding order and delivery processes
• Maximizing customer satisfaction by driving the company and Marketing strategy in all dealings with customers
• Supporting the Sales Team regarding orders/customer payment status and technical issues
• Preparing data/reports as needed and sharing with related departments
• Ensures a positive customer experience throughout the entire process     

Required Competencies

• Multi-tasking
• Team player
• Effective communication
• Planning and time management
• Problem-solving
• Result-oriented
• Conflict management
• Analytical thinking