Customer Experience Specialist

Remed Assistance

• Drive the ongoing transformation and improvement of the Remed brands’ B2B CX strategy by managing and improving the customer journey
• Play an active role in creating CX-driven company culture, developing standards and guidelines
• Analyse customer’s end-to-end journeys with journey maps, identify pain points, and bring innovative improvement suggestions
• Coordinate the delivery of improvements and implementation processes with cross-functional teams
• Act as a CX ambassador, engaging with teams as required, promoting a customer satisfaction-centered mindset, and guiding them through changes in their own environments
• Conduct customer journey surveys, analyze customer feedback, and implement solutions to improve the experience in touchpoints
• Be hands-on with all the marketing materials that are shared with the customers, make sure they are in line with the CX guidelines
• Organize and execute CX events and organizations

Your Profile

• Bachelor’s Degree in related fields
• 3+ years of experience in marketing, with a minimum of 1 year in customer experience
• Fluent in English with advanced spoken and written ability
• Insurance, tourism, and hospitality industry experience is a plus
• Strong written and oral communication skills
• Customer-oriented and result-driven
• Proficient computer skills in MS Office, including Word, Excel, and PowerPoint
• Team player with the ability to work cross-functionally