Night Manager

SUNSET HOSPİTALİTY OTELCİLİK TURİZM VE TİCARET ANONİM ŞİRKETİ

Night Manager

Sunset Hospitality Group has become a leading hospitality management group with a global presence across 16 countries with over 31 brands. METT Social Living is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveller of today looking for an ideal place to celebrate life.

Now, we are hiring a Night Manager to join us in Bodrum.

Core Activities

·       Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

·       Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.

·       Conduct Briefing for all staff during Night Shift.

·       Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

·       Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

·       Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Guest Experience activities with other departments.

·       Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.

·       Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and also reward.

·       Must be able to perform the full night audit if needed.

·       Should be eager to take initiative, be a problem solver, able to give departmental trainings to staff, should be able to lead the team.

Qualifications

·      Degree or Diploma in Hospitality Management is an asset

·      Computer Knowledge and experience in MS office programs.

·      Knowledge of Opera is required.

·      Previous experience in a similar leadership role is an asset

·      Must speak fluent Turkish and English, any additional language would be an asset

·      Ability to remain calm whilst under pressure.

·      Experience of motivating and leading a winning team.

·      Guest service and detail oriented

·      Positive thinking, personal presentation, initiative, adaptability/flexibility, integrity, dependability, stress tolerance, property knowledge, safety orientation, innovation, self-development.