Spa Supervisor

The Peninsula Istanbul

QUALIFICATIONS AND JOB DESCRIPTION

As we continue to expand the pre-opening team, The Peninsula Istanbul is seeking to hire Spa Supervisor. 

 

• An exceptional opportunity to join our high-profile hotel opening in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the pre-opening process with a highly experienced team.

 

Key accountabilities

 

• Ensure proper operation of all responsibilities of Spa and Wellness operations
• Oversees guest feedback and ensures elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles and a focus on Life Lived Best Operating Principles.
• Maintain all guest enquiries and assist in ordering as needed, ensuring appropriate inventory. 
• Maintain consistency in performance in accordance with Peninsula Service Principles.
• Ensures the cleanliness and organization of the Spa and assists with the coordination of efforts between other departments.
• Promote and sell Spa services and treatments to maximize utilization and increase of sales.
• Seeks innovative ways to stay one step ahead, working creatively and produces new ideas.

 

General requirements

 

• Minimum 2-3 years’ experience in a similar role within Spa in a Luxury Hotel environment with similar standards and expectations.
• Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously. Ability to resolve issues with minimal consultation and naturally positive.
• Strong communication skills with a friendly demeanor and great “connection” with people. Manages guest feedback, and ensures elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
• Ability to deal with a high level of work demand and pressure and show flexibility as well as understanding of the expectations.
• Strong people leader and trainer having prior experience managing diverse teams.
• Fluent English and Turkish communication proficiency.

 

We would be delighted to receive your CV and will liaise directly with suitable applicants.

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About The Peninsula Istanbul

The Peninsula Istanbul will offer spectacular views of the Bosphorus Strait, the meeting point of East and West. Located in the historic Karaköy district, the hotel will feature 177 opulent guestrooms and a glamourous rooftop, forming part of the Salıpazarı Port re-development, which also features a cruise terminal, public squares, restaurants and museums. The hotel is currently scheduled to open at early 2023.