Senior Support Services Specialist

YILDIRIM HOLDİNG A.Ş.

About YILDIRIM Group:

YILDIRIM Group is a group of companies established in 1963. The company has expanded through entrepreneurism and innovation, evolving into a global industrial group, and one of the fastest growing Turkish companies. YILDIRIM started trading internationally in 1993, and acquired its first asset abroad in 2008. Since then, the company has grown to become a global force based in Istanbul, Türkiye. Today, YILDIRIM operates in 9 sectors in 56 countries, employing more than 22,000 people around the globe. The company is active in metals & mining, ports & terminals, fertilizers & chemicals, energy & power, energy commodities, and international trade.

We are looking for a Senior Support Services Specialist to be assigned at YILDIRIM Holding.

Qualifications:

• Bachelor's degree, preferably in Computer Science
• Minimum 5 years of experience in the fields of technology and infrastructure
• Experienced in end-user support
• Fluency in English (able to support on-site or remote)
• Strong knowledge of basic equipment and operating system for desktop computers and peripheral devices
• Basic knowledge and experience in the Active Directory management
• Basic knowledge of network infrastructure and computer network configuration
• Basic knowledge of ITIL process management and ITSM tools
• Familiarity with system configuration and roll-out applications (MS SCCM, PowerShell)
• Good understanding of TCP/IP and operation principles of devices, such as, Firewall, Switch, Router, Access Point
• Outstanding analytical thinking, problem-solving, interpersonal communication and teamwork skills
• Compatibility with flexible working hours
• Strong written and verbal communication skills
• Valid driving license
• No restrictions for traveling domestically and internationally

Requirements:

• Produce on-site and remote solutions for support requests from end-users (technical support, troubleshooting, installation, configuration, tracking and management)
• Support the installation, maintenance, and management operations for user operating systems (Windows, MacOS) and Office applications
• Perform installation, maintenance, and troubleshooting operations of devices, such as PC and PC components, mobile phones, desktop phones, printers, scanners, security cameras, personnel tracking systems
• Support the proper functioning of video conference systems in meeting rooms
• Detect and track repetitive issues and take necessary actions in line with relevant stages
• Control monitoring systems, track monitoring alarms of these systems, and inform relevant units about the process
• Support inventory tracking of IT devices